SHIPPING POLICY
LOCAL DELIVERY INFORMATION FOR FRAGRANCE ORDERS ACROSS
TRINIDAD AND TOBAGO
EFFECTIVE DATE: JUNE 22, 2026
APPLIES TO: ORDERS DELIVERED THROUGHOUT
TRINIDAD AND TOBAGO
Thank you for shopping with House of Herbs Parfums. We are committed to ensuring your order is prepared carefully and arrives safely and promptly.
1. SHIPPING LOCATIONS
House of Herbs Parfums offers shipping to delivery addresses throughout both Trinidad and Tobago. We do not currently ship internationally. As our business grows, additional shipping locations may become available.
2. ORDER PROCESSING
• Orders are processed within 1-3 business days after payment has been confirmed.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During promotions, product launches or peak periods, processing times may be slightly longer.
3. DELIVERY
• Deliveries are available throughout both Trinidad and Tobago.
• Delivery times generally range from 1-5 business days, depending on the destination in Trinidad or Tobago.
• Delivery estimates are not guaranteed and may be affected by weather, traffic, courier delays or other unforeseen circumstances.
4. SHIPPING FEES
Shipping charges are calculated according to the delivery location and will be communicated before your order is finalized.
5. ORDER ACCURACY
Please ensure that your delivery address, contact number and email address are complete and correct when placing your order. House of Herbs Parfums is not responsible for delays or additional charges resulting from incorrect or incomplete shipping information supplied by the customer.
6. FAILED DELIVERIES
If delivery cannot be completed because the delivery information is incorrect, access to the location is unavailable, or the recipient is not available to receive the package, additional delivery charges may apply before the order can be redelivered.
7. DAMAGED OR MISSING ORDERS
Please inspect your package promptly after delivery. If the package arrives damaged or an item is missing from the order, contact House of Herbs Parfums within 48 hours of receiving the delivery. Where possible, include clear photographs of the outer package, delivery label and affected products to assist with our investigation.
Please retain the package, products and all original packaging until we advise you of the next step. Claims will be reviewed in accordance with our Return, Exchange & Refund Policy and any applicable customer rights.
8. ORDER TRACKING
Tracking information will be provided where it is available through the selected delivery service. Some local delivery methods may not provide live tracking updates.
9. CHANGES TO ORDERS
Requests to modify a delivery address, contact number or other shipping details must be made before the order has been dispatched. Once an order has been shipped or assigned to a courier, changes may no longer be possible and additional charges may apply.
10. CONTACT US
For questions about shipping, delivery or an existing order, please contact us using the information below:
Business: House of Herbs Parfums
Phone: 310-HERB
Email: houseofherbsparfums@gmail.com
Website: houseofherbsparfums.com
Business hours:
Tuesday-Friday: 9:30 a.m.-5:00 p.m.
Saturday: 9:30 a.m.-3:00 p.m.
11. POLICY UPDATES
House of Herbs Parfums reserves the right to update or modify this Shipping Policy at any time. The most current version will be made available on our website, and the effective date shown at the beginning of the policy should be updated whenever material changes are published.